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Here you will find the answers to the most common and simple problems, should you not find your answer here, do not hesitate to contact our support team.
The JBOD configuration is defined as non manufacturer specific, therefore there is lots of information on the web reguarding how to overcome the problem. If one disk completely fails, you may lose all the data on that drive, therefore JBOD is not the ideal configuration for backup storage or for sensitive data. However if it is the JBOD configuration that is broken, you may be able to recover data using a data recovery tool. There are many on the market, but this one is quite popular and free. This method is not guaranteed as some data may have become permanently corrupt or fragmented.
If a drive attatched to your SATA Controller is displayed in the SATA Bios but is displayed as RESERVED or similar, then it means your RAID configuration has not been set up properly. Please refer to the manual to ensure you have done this correctly, this is usually the case when the drive is from an older RAID configuration (which may mean that there is data still on it, so try to recover that by setting up the old RAID and backup the data or use a recovery tool), or it is waiting to become part of an existing RAID configuration.
If neither of these are the case, or you do not require a RAID set, then you need to set up the drive in Windows. First check Device Manager to see if the physical drives are displayed and that there are no problems. If your disk/s are not there then there is a problem with the BIOS communicating with Windows and you can only resolve the issue in the Controller Bios. If your drive/s are there then you need to find the disk management utility, which can usually be found by "Right Clicking" on My Computer and selecting Computer Management from the drop down list. Then select the Manage disks tab to see the properties of all the disk drives or Raid sets you have available. Then you will need to activate, partition and assign drive letters to the partitions for them to become available in the Windows desktop environment. These steps will vary from different versions of windows, so you should consult the Windows manual or other sources.
In the SCSI utility, change the ID sync relating to the DAT drive to OFF
The driver on the website fixes the problem. To install this on an existing installation you can either put the drive as a slave and copy the driver file named ini910u.sys over from another drive to the c:\winnt\system32\drivers folder or use the recovery console to copy it to the same location. On a fresh installation with a Service Pack 3 integrated installation cd press F6 on starting the installation to install the driver.
This PCI-X RAID 5 controller delivers leading performance with second to none features, without compromise on price.
